Making sure you're supported
Where to get help at each point in treatment: crisis lines, the wait for a result, a failed cycle, loss, deciding whether to carry on, the people around you, work, money, counselling and peer support. All services listed are in the UK.
Numbers and details last checked on 13 September 2026.

Need to talk to someone right now? See crisis lines
Waiting for a test result
Your clinic sets the test date. It is usually about two weeks after embryo transfer; the exact day depends on the clinic and on how many days old the embryo was when it was transferred (Guy's and St Thomas' NHS Foundation Trust, for example, tests 16 days after egg collection). The HFEA advises against testing early because the result can be wrong.
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A home test before the clinic's date is unreliable in both directions. The hCG trigger injection given before egg collection can stay in the blood for 8 to 10 days and produce a positive result when there is no pregnancy (Guy's and St Thomas'). A negative result before the test date does not settle anything either; wait for the clinic's test.
There is no evidence that bed rest after transfer improves the chance of pregnancy or of a live birth. A 2019 systematic review of the trials found no difference between resting and returning to normal activity (Cozzolino and colleagues, Archives of Gynecology and Obstetrics).
- Plan something for each day, especially in the second week.
- Tell one or two people you are in the wait so there is someone to message.
- Keep test day free of work if you can. Write down in advance what you will do that day for either result, and who you will call.
- If you have a partner, expect to react at different times and in different ways. Agree beforehand who takes the clinic's call and who you will tell first.
- Call the clinic now, or its out-of-hours number, if you have severe stomach pain or swelling, nausea or vomiting, shortness of breath, faintness, or are passing much less urine. These are symptoms of ovarian hyperstimulation syndrome (OHSS), which usually starts in the week after egg collection (HFEA). If you cannot reach the clinic, call 111. Call 999 for difficulty breathing or chest pain.
Sources and links
When a cycle fails
Nothing clinical has to be decided in the first days after a negative test.
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Ask the clinic for a review appointment with your consultant. It should cover what happened at each stage (response to stimulation, eggs collected, fertilisation, embryo quality, the transfer) and what, if anything, would change next time. Take notes or bring someone with you.
- If the clinic offers extra tests or add-ons for the next cycle, check the HFEA rating first. Endometrial receptivity testing is rated red (it may reduce the chance of success). PGT-A is rated red for increasing the chance of having a baby for most patients and green for reducing the chance of miscarriage; both are grey (not enough evidence) for older women.
- A second opinion from another licensed clinic is a normal step. Ask your clinic for a copy of your cycle notes to take with you.
- Protection from pregnancy discrimination starts at embryo transfer, once your employer knows, and continues for two weeks after you are told a transfer has failed (Acas).
Miscarriage and loss
Get medical help first. Call 999 or go to A&E for heavy bleeding (soaking a pad soon after putting it on), severe stomach pain, shoulder pain, or feeling faint or dizzy. For lighter bleeding or pain in early pregnancy, call your clinic, your early pregnancy unit or 111 (NHS).
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If you become pregnant after IVF or after a loss, tell the midwife at your booking appointment so it is in your notes.
Miscarriage UK- Helpline
- Live chat
Formerly the Miscarriage Association. Support after miscarriage, ectopic pregnancy or molar pregnancy. Helpline 0303 003 6464: Monday, Tuesday and Thursday 9am to 4pm; Wednesday and Friday 9am to 8pm. Live chat in the same hours.
Petals- Free
- Online groups
Free specialist counselling after pregnancy or baby loss, by self-referral or through partner hospitals. Its Pregnancy After Loss programme is six 90-minute monthly online group sessions, led by two Petals counsellors, for people pregnant again after a loss.
Tommy's midwives- Midwives
- Weekdays
A line staffed by midwives for pregnancy planning, pregnancy loss and pregnancy after loss: 0800 014 7800, Monday to Friday, 9am to 5pm, or midwife@tommys.org.
Deciding to pause or stop
Four questions to put to yourself, and to your consultant, before booking another cycle:
- What does the consultant say your realistic chance per cycle is, and how does it compare with the HFEA's published figures for your age and treatment?
- Do you have the money and the energy for another cycle now, or do you need a gap first?
- Is there a point at which you would stop, and is it ahead of you or behind you?
- Are you continuing because you want to, or because you feel you have not tried hard enough? The two lead to different decisions.
Donor eggs
With donor eggs, the donor's age matters more than the recipient's. UK birth rates with donor eggs are above 30% per embryo transferred at every recipient age (HFEA, 2019 data: 34% under 35, 31% at 45 to 50). Every licensed clinic must offer counselling before you start (HFEA); ask for it before deciding.
Adoption or fostering
Agencies expect a gap after treatment ends. Adopt Birmingham asks for at least six months between the last cycle and the start of the adoption process, rising to 12 months depending on circumstances. PACT asks for at least six months since the last cycle finished.
A life without children- Online
Whether or not it felt like a choice: Gateway Women, founded by Jody Day, runs an online community, webinars and Reignite Weekend workshops for women who are childless through infertility or circumstance.
Counselling at this point
The British Infertility Counselling Association (BICA) lists fertility counsellors who work in person or by video call. Details and the questions to ask are under Counselling below.
Partner, family and friends
Partners often want different things at different times: one ready for the next cycle, the other not; one wanting to talk about it, the other not. Separate what you believe about the treatment from what you fear about it, and say both out loud.
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Agree a limit before you are exhausted: a number of cycles, an amount of money, or a date. Write it down and revisit it after each cycle, not in the days after a result.
A joint session with a fertility counsellor from the BICA directory, or with Relate (listed by the HFEA; counselling for couples and individuals, online and in person), puts a third person in the room.
You decide who knows and when. You do not need to feel certain to tell people your plans. If someone asks about results: "I'd rather not talk about results; I'll tell you when I'm ready." For gatherings and pregnancy announcements, one line you can repeat: "Nothing to report. How are you?"
If you are doing this on your own and someone raises the child's wellbeing: a Centre for Family Research (University of Cambridge) study of 51 solo-mother families and 52 two-parent families, all with a child aged 4 to 9 conceived by donor insemination, found no difference in the children's adjustment and lower mother-child conflict in the solo-mother families (Golombok and colleagues, Journal of Family Psychology, 2016).
If the objection is religious, the scripts on the faith page cover family, community and religious leaders.
Sources and links
Work
- There is no legal right to time off for fertility treatment. Appointments are treated like other medical appointments under your contract (Acas).
- Protection from pregnancy discrimination starts at embryo transfer, once your employer knows, and continues for two weeks after you are told a transfer has failed (Acas).
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- Acas says pregnancy-related absence should be recorded separately from other sickness and not count towards absence triggers. Ask for treatment absence to be recorded separately too.
- Statutory sick pay is paid from the first day of absence (since 6 April 2026). It is £123.25 a week or 80% of your average weekly earnings, whichever is lower, for up to 28 weeks (Acas).
- Sickness caused by treatment is treated like any other sickness (Acas). For an absence of more than seven days, a GP, nurse or other healthcare professional can issue a fit note (NHS).
- Flexible working can be requested from day one (since 6 April 2024), twice a year, with a decision within two months.
- Your employer may offer counselling through an employee assistance programme (Acas). Ask HR or check the intranet for how to reach it.
- Acas helpline: 0300 123 1100, Monday to Friday, 8am to 6pm. The advice is free.
Sources and links
Money worries
- Before paying for anything, check what your employer offers. Some employers fund treatment or pay for leave; the Work page explains how to find out without disclosing more than you want to.
- Borrow for one cycle at a time, not for a package you may not use.
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- The Fertility Foundation grant contributes up to £3,000 towards treatment. It is open to heterosexual couples, single women and same-sex female and male couples who are British citizens living in the UK, with an upper age limit of 42 for the female applicant. Grants and every other funding route are on the funding page.
- If repayments become a problem, talk to the lender before you miss a payment.
- MoneyHelper, backed by the government, gives free, impartial money and debt guidance: 0800 011 3797, Monday to Friday, 9am to 5pm, and a debt advice locator for free advisers near you.
Sources and links
This is general information, not financial advice.
Counselling
Four questions for a first call with any counsellor:
- Have you worked with people going through IVF or other fertility treatment?
- Have you worked with families like mine: solo parents, same-sex couples, people using a donor or a surrogate?
- Do you know the HFEA framework and what treatment in a UK clinic involves?
- How do you work with someone in the middle of a cycle, rather than between cycles?
At your clinic
Every clinic licensed by the HFEA must offer you the chance to talk to a counsellor before you start treatment. Some clinics offer this free; others charge. Ask what is available after a failed cycle too.
British Infertility Counselling Association (BICA)
The British Infertility Counselling Association lists fertility counsellors and shows each one's accreditation level. Most work privately; each profile states the cost, and many offer video sessions.
NHS Talking Therapies- Free in England
In England you can refer yourself for free, without seeing your GP. In Wales you can refer yourself or ask your GP. In Scotland and Northern Ireland, ask your GP.
Peer support and organisations
This site has its own community forum, open to every family type.
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- Be wary of anyone in a group offering sperm outside a licensed clinic. The HFEA warns that unregulated donors have not had the health checks clinics require, that the ten-family limit applies only in licensed clinics, and that the donor may later regard themselves as your child's legal parent.
- Assume anything you post in a group, including a private one, can be seen by others and copied.
Donor Conception Network- Membership
- Online groups
Membership charity for families using donor eggs, sperm or embryos: heterosexual couples, same-sex couples, and single women and men. Runs Getting Started events for people considering donor conception, Telling and Talking workshops for parents of children aged 0 to 7, and local and online groups.
Mumsnet: Lone parents- Online
Mumsnet's talk board for parents raising a child alone. Posts every day and a searchable archive.
Gingerbread- England and Wales
- Local groups
Charity for single-parent families in England and Wales: online information and advice, and more than 50 volunteer-led local groups.
One Parent Families Scotland- Helpline
- Webchat
Lone Parent Helpline 0808 801 0323, Monday to Friday, 9.30am to 4pm, and webchat in the same hours. Advice on benefits, money when having a baby, childcare and work in Scotland.
Chana- Free
- Helpline
Jewish fertility charity. Free, confidential helpline 020 8201 5774, answered by therapists; medical information and counselling for couples and individuals.
Sources and links
Talk to someone
Sometimes the thing that helps most is a person. Choose who you would like to talk to.
- Open now
People at the same stage as you
Our small community for everyone doing IVF their own way. A person reads every application, and what is shared stays in the group.
- Coming soon
Someone who has been through it
One-to-one calls with peer supporters from every kind of family who have had IVF themselves. Trained by us, and not a substitute for a counsellor or your clinic.
- Coming soon
A fertility counsellor
Paid sessions with counsellors on a professional register, for the emotional side of treatment and the decisions along the way.
If you need help now
All free. Tap a button to call or text.
- Call 999
In immediate danger
Call 999 or go to A&E if you are in immediate danger.
- Call 116 123
Samaritans
Call 116 123, free, any time. Welsh language line: 0808 164 0123.
- Call 111
England: NHS 111
Call NHS 111 and choose the mental health option.
- Call 111
Wales: 111, press 2
Call 111 and press 2 to speak to a mental health professional. Free, 24 hours a day.
- Call 111
Scotland: NHS 24
Call 111 (NHS 24) and choose the mental health option.
- Call 0808 808 8000
- Text SHOUT to 85258